Q: What are the car parking costs?
A: Car parking is available when you arrive, subject to availability at most hotels.
Charges may apply, and if you find a car park is full, you will be given directions to the nearest alternative site.
Q: How can I give feedback of my stay?
A:
Please fill out our online form - to be found under Contact Us - on the Paramount Website Homepage
Q: I am having trouble making an online reservation is there someone I can contact?
A:
Please contact Central Reservations on 0870 168 8833 or alternatively email
Q: Does Paramount offer the same rates & availability on the website as at central reservations?
A:
Central Reservations mainly sell our Full Hotel Leisure Rates, please check availability online for discounted Leisure rates.
Q: Can I book special, discounted corporate, or group rates online?
A:
This is not possible online, please contact the hotel or Events Manager direct.
Q: Can Paramount supply a cot, crib or extra bed for my room?
A:
Yes, this will be subject to availability. Please request from the hotel at the time of booking.
Q: How can I be kept up to date with all the Paramount Offers?
A:
Simply Subscribe to our Monthly Newsletter, which highlights all the best offers, competitions & news from the group. Simply fill out your email address on our homepage.
Q: What happens if I need to cancel?
A:
Any bookings made online need to be cancelled online, this can be done via our website homepage - Simply choose the hotel you are cancelling in Book A Hotel screen, Click cancel/amend booking & search for your booking using your confirmation number or email address.
Q: Is room service available?
A: Yes, Room Service is available in all of our hotels. A room service delivery charge will apply . The charge will also apply if you decide to have Breakfast in your room.
Q: What is on offer at the Bodysense Health & Leisure Clubs
A: Bodysense is Paramount’s exclusive health and leisure club brand. As a guest at the hotel, you can use all the facilities each club has to offer. There are 18 clubs across the UK, each with a wide range of well kept facilities.
You can typically find the following services open to you:
• Swimming pool
• Gym with cardio-vascular and weight training equipment
• A sauna and a steam room
Personal Training
In addition some clubs also offer hairdressers, tennis courts, squash courts, aerobics and yoga studios. All our instructors are fully qualified and can provide you with advice and tuition. So if you’re following a strict regime, there’s no need to lose a day’s training just because you’re away from home
Q: What is the Paramount Leisure Breaks Club?
A: If you enjoy taking short breaks with Paramount, then you'll definitely want to become a member of the Paramount Leisurebreaks Club. For a one-off fee of just £20, you will become a lifetime member of the club and receive a host of benefits such as free upgrades, money-off vouchers that can be used against future stays, discounts on food and drinks, being the first to hear about the latest Paramount special offers and lot's more.
Q: What are the disabled facilities in the hotels?
A: We endeavour to provide disabled facilities at all our properties. Most hotels have bedrooms for wheelchair users,
Q: How can I make a restaurant reservation?
A: You can either contact the Hotel restaurant before your stay or alternatively make your reservation at reception on arrival.
Q: How can I contact Customer Services?
A: You can write to the Paramount Customer Relations Manager at:
Paramount Hinckley Island Hotel,
Watling Street,
Hinckley,
Leicestershire
LE10 9JA
or email
[email protected]
Please include full details of your stay with your booking reference.
Q: How can I book an event?
A:
Please contact one of the hotels Events Managers directly, who will be able to help.
Q: How can I book a Seasonal/Spa/Golf Break?
A:
Please have a look at our Special Offers Section which is kept up to date daily. To be found on the Paramount Website Homepage.
Q: How can I purchase Paramount Gift Vouchers?
A:
Please visit our Online Shop - Shown on the Paramount Website Homepage.
Q: How can I organise a late check-out?
A: If you need to extend your check-out time, please speak to Reception who will let you know of any additional charges.
Q: What are the check-in/out times?
A: Check-in time at all the properties is 2pm and check-out is 11am. If you are after a late check out please enquire with the hotel directly.
Q: Can I cancel direct with the hotel?
A: Provided the booking was made through the hotel, otherwise see "What happens if I need to cancel?"